We want you to be happy and satisfied with your purchase but if for any reason you are not, we are happy for you to return items in their original condition within 14 days of you receiving your order.

Customer are responsible for postal charges incurred while returning the item except in cases were a wrong size or product was sent, you will be responsible for the return charges from your local courier service.

Please contact us to arrange the returns of your items based on the above conditions.

To return your product, please contact us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are primarily based in the United Kingdom but currently ship worldwide via tracked logistics partners. 

If your location is not available during checkout, please contact us to arrange your delivery

We accept all credit and debit cards as well as Paypal Payments. All payments are processed through industry standard and secure payment processors.

We understand our customers may have specific requirements for their Xtrim outfit, and we are happy to accommodate these. Please reach out to use or add a note to your order when checking out. Additional cost may be required

Our outfits are custom made to suit each customers requirement, the process of production to fulfilment may requires time, but we always endeavour to deliver in the earliest possible time. If your order is more urgent, please reach out to us